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    • Home
    • Getting Started
    • Free Trial
    • General Setup
      • Managing Companies
      • Managing Users
        • Add Users
        • Add API Users
        • Edit Users
        • Remove Users
        • Roles
        • Edit Roles
        • Restricted Access
        • Multiple Users per Email
        • Adding a DPO User or an EU Representative
      • Reminders
        • Frequently Asked Questions
          • Why am I receiving this email?
          • Why is my leave expiring?
          • Who do I contact about my leave expiry?
      • Frequently Asked Questions
        • Why can’t I add a company?
        • Is there a quicker way to find employees on SimplePay?
        • Can I transfer a company to a different profile?
    • Payroll Setup
      • Company Setup
        • Split Pay for Custom Leave Types into Separate Accounts
        • Payslip Settings
        • Employer Details
        • Employer Filing Details
        • EFT Settings
        • Pay Frequencies
        • Authorisation Certificates
        • Beneficiaries
        • Pay Points
        • Job Grades
        • Custom Items
        • Formulas
        • Templates
      • Employee Setup
        • Add Employees
        • Basic Info
        • Custom Employee Fields
        • Regular Hours
        • RPN Information
        • Take-On Balances
        • Tax Information (pre-2019)
      • Frequently Asked Questions
        • How do I delete an employee?
        • Can I have weekly and monthly paid employees in one company?
        • How do I transfer employees from an old company to a new company?
        • Why can’t I capture take-on balances for an employee? (pre-2019)
        • Can I use an employee PPSN more than once?
    • Account Dashboard
    • Partners
      • Managing Client Accounts
      • Managing Partner Companies
      • Managing Users
      • Partner Dashboard
    • Feature Labels
    • Payroll Processing
      • Payslip Basics
      • Entering Employee Hours
      • Notes
      • Pay Runs
      • Add a Payslip
      • System Items
        • Employment Wage Subsidy Scheme
          • EWSS System Navigation
          • EWSS – Normal
          • EWSS – Public Health Restrictions
        • Savings
        • COVID-19 Employer Refund Scheme
        • Temporary COVID-19 Wage Subsidy Scheme
        • Medical Insurance
        • Pension
        • Employer Loans
        • Termination Lump Sums
        • Illness Benefit
        • Annual Bonus
        • Leave Paid Out
        • Bike to Work – Salary Sacrifice
        • Permanent Health Insurance
        • Travel Passes – Salary Sacrifice
      • Service Periods
        • Ending an Employee’s Service
        • Payments on or after termination
      • Weekly Tax Calendar
      • Additional Topics
        • Exclusion Orders
        • Changing Payslip Dates
      • Frequently Asked Questions
        • How does the pro-rata calculation work
        • How do I capture daily paid employees?
        • Why can’t I finalise my payslip?
        • How do I roll over to next pay period or tax year?
        • Can I split a pay run according to payment date?
        • How can I see when I need to pay employees?
        • Why can’t I remove an Employer Loan from a payslip until the balance is settled?
        • My employee repaid their loan outside of payroll. How do I record this so that I can remove the Employer Loan?
        • Why can’t I remove Savings from the payslip until the balance is paid out?
        • I paid out my employee's savings outside of payroll. How do I indicate this on SimplePay so that I can remove the Savings item?
      • Goal Seek
      • Enhanced Reporting Requirements (ERR)
        • Using ERR Items
        • The Small Benefit Exemption (SBE) – Examples
        • Frequently Asked Questions (from Revenue)
        • Frequently Asked Questions
          • Can I have multiple Remote Working Daily Allowance rates?
          • Should I include zero-value ERR items in my submission?
          • Have my certificates been changed (or updated) for ERR?
          • Are there restrictions on agent certificates?
          • Should I maintain records of ERR items?
    • Payroll Concepts
      • Tax Bases
      • Statutory Deductions and Contributions
        • PAYE
        • USC
        • PRSI
      • Leave Pay
      • Bike to Work
      • Week 53
      • Travel Passes
      • Salary Sacrifice
      • Employee Use of a Company Vehicle
    • Bulk Actions
      • Import New/Additional Employees
      • Employee Actions (Bulk Terminations)
      • Bulk Finalise and Review Payslips
      • Create / Add RPNs
      • Excel Import for Employee Details
      • Excel Import for Take-On Balances (pre-2019)
      • Bulk Add Once-off Payslips
      • Bulk Inputs
      • Custom Bulk Inputs
      • Frequently Asked Questions
        • Why can’t I select the date I want for bulk payslip inputs?
      • Bulk Leave Management
      • Capturing Leave in Bulk via Excel Imports
      • TWSS Reconciliation Adjustments
    • Submissions to Revenue
    • Reports
      • Employee Basic Info
      • Leave and Leave Days Report
      • Leave Requests
      • Transaction History Report
      • Variance Report
      • Leave Expiry Report
      • Balances – Loans and Savings
      • Leave Liabilities
      • Payslips
      • Custom Reports
    • Security
      • 2-Factor Authentication
      • Automatic Logout Settings
      • Support Access
    • Accounting
      • Xero
      • QuickBooks Online
      • Advanced Options
        • Accounting Splits
        • Using Xero Tracking Categories
        • Integrating Accounting Splits
        • Posting to Separate Entities
      • Troubleshooting Common Xero Errors
      • Frequently Asked Questions
        • Why should I re-authenticate my connection?
        • Why has my employee’s information been posted to the wrong account?
        • Can I setup accounting splits and use Xero tracking categories?
        • Do I need 2-Factor Authentication to use the Xero Integration?
    • Time and Attendance
      • Generic CSV Clocking File Specification
      • Clocking Imports
    • Leave Management
      • Active Entitlement Policies (company defaults)
      • Custom Leave Types
      • Company-Wide Leave Settings
      • Employee-Specific Leave Management
      • Leave Take-On Balances
      • Recording Leave
        • Public Holiday List: Ireland
      • Leave Adjustments
      • Deleting Leave
      • Leave on Any Day
    • Self-Service Admin
      • General Setup
        • Enabling Self-Service
        • Self-Service General Settings
      • Requests
        • Leave Requests
        • Info Update Requests
        • Claim Requests
        • Approval Structure Setup
        • Actioning Employee Requests
        • Approval Override
      • Email Payslips
      • Frequently Asked Questions
        • Can I enable Self-Service for all my employees automatically?
        • Why am I getting an error saying that options have been removed when approving a claim?
    • Employee Self-Service
      • Payslips
      • Tax Certificates
      • Requests
        • Info Update Requests
        • Leave Requests
          • Upload Supporting Documents to Leave Requests
        • Claim Requests
    • Billing
      • Switching to Paid
      • Billing Details
      • Billing Method
      • View Statements or Invoices
      • Value Added Tax (VAT) Rates
      • Frequently Asked Questions
        • How do I change my invoice date?
      • Freeze Warnings, Freezes and Unfreezing Your Account
    • Archives
      • Leave Version 1 (Old Leave System)
      • Payroll Pre-2019
        • Monthly Submissions (pre-2019)
        • Tax Bases (pre-2019)
        • If I sign up with SimplePay after the start of the tax year, can I still use it for my Revenue documents? (pre-2019)
        • USC (pre-2019)
        • PRSI (pre-2019)
        • PAYE (pre-2019)
        • I am having trouble with a bulk upload (pre-2019)
        • Add Employees (pre-2019)
        • Email Tax Certificates (pre-2019)
        • Bulk Inputs (pre-2019)
        • P45 (Cessation Certificate) (pre-2019)
        • Basic Info (pre-2019)
        • Take-On Balances (pre-2019)
    • Troubleshooting
      • I am having trouble with a bulk upload
      • I am having trouble logging in
      • I do not see my payslip(s) when logging in
      • I see incorrect / incomplete / no information when logging in
      • I am not receiving SimplePay emails
      • I am unable to action leave requests
      • My RPN information is not updating
      • How do I change an Employment ID?
      • Multiple Employment on ROS
      • Authorization certificates and sub-user certificate error messages
    • Other Frequently Asked Questions
      • How do I download SimplePay?
      • How do I back up my information?
      • Is there a SimplePay app?
      • Does SimplePay have a blog?
      • Can you integrate with other systems?
      • Do I have a contract or agreement with SimplePay?
      • Is my data safe with SimplePay?
      • Does SimplePay have a sandbox for testing the API?
      • How do I delete/close my account?
      • How much space does SimplePay make available to me?

    Partners

    This section outlines the system functionality for accounting firms that have joined the SimplePay Partner Program.

    This section consists of the following help articles:

    • Managing Client Accounts
    • Managing Partner Companies
    • Managing Users
    • Partner Dashboard
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