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Why am I getting an error saying that options have been removed when approving a claim?

Some items available for employee claims will have multiple options. If you edit these options after an employee submits a claim, you may not be able to approve the claim. Please see the two scenarios below.

  1. The claim has fewer options than what’s currently available on the payslip: You can still approve the claim as there is no concern that the options applicable to the claim might not be available on the payslip.
  2. The claim has more options than what’s currently available on the payslip: You cannot approve the claim as one or more of the options applicable to the claim are no longer available. You need to ensure that all the claim options are available on the payslip.

Please see the Travel and Subsistence Allowance (system item) example below.

Enabling the system item for Employee Claims

A travel and subsistence allowance has seven options for claims. When adding the item to a payslip, you need to select the applicable options. Please see the following section for details on adding the travel and subsistence allowance item:

You would then enable the travel and subsistence allowance for employee claims, and employees would be able to submit claim requests. Please see the following article for details on enabling the claims feature:

Example

For this example, let's say that you selected Travel (Vouched) and Emergency Travel. An employee then submits a claim for both the options.

Scenario 1: After the employee submits a claim, you add a third option, Subsistence (Vouched), to the travel and subsistence allowance regular item on the payslip.

  • You can still approve this claim as all the claim options are still available on the payslip, but the claim just does not have the additional (Subsistence (Vouched)) option included.

Scenario 2: After the employee submits a claim, you change the travel and subsistence allowance on the payslip to have only the Travel (Vouched) option.

  • You will not be able to approve this claim as only one of the two claim options is available on the payslip. You will receive an error message stating that the option has been removed.

To correct this, you must follow the travel and subsistence allowance steps referenced above, and ensure that all applicable options are selected. You should then be able to approve the claim. Please see the following article for details on approving claims: