Which error message are you seeing?

“Couldn’t log you in as…”

Please try the following:

• Log in using a different browser or device – if you are on a smartphone, we’d suggest trying again from a computer
• Ensure that you have entered your email address correctly, without any spaces before or after it. You should see any additional spaces in the quotation marks in the error message; for example, in the error message above there is a space at the end of the email address
• If you have forgotten your password, you can reset it here

“Your email and password were correct, but are not associated with any active user roles”

You are seeing this message because there are currently no roles enabled for your email address. Please contact your company’s Payroll Administrator.