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Frequently Asked Questions
Why can’t I add a company?
Is there a quicker way to find employees on SimplePay?
Can I transfer a company to a different profile?
Payroll Setup
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Split Pay for Custom Leave Types into Separate Accounts
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Employee Setup
Add Employees
Basic Info
Custom Employee Fields
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RPN Information
Take-On Balances
Tax Information (pre-2019)
Frequently Asked Questions
How do I delete an employee?
Can I have weekly and monthly paid employees in one company?
How do I transfer employees from an old company to a new company?
Why can’t I capture take-on balances for an employee? (pre-2019)
Can I use an employee PPSN more than once?
Account Dashboard
Partners
Managing Client Accounts
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Payroll Processing
Payslip Basics
Entering Employee Hours
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Add a Payslip
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Travel Passes – Salary Sacrifice
Service Periods
Ending an Employee’s Service
Payments on or after termination
Weekly Tax Calendar
Additional Topics
Exclusion Orders
Changing Payslip Dates
Frequently Asked Questions
How does the pro-rata calculation work
How do I capture daily paid employees?
Why can’t I finalise my payslip?
How do I roll over to next pay period or tax year?
Can I split a pay run according to payment date?
How can I see when I need to pay employees?
Goal Seek
Enhanced Reporting Requirements (ERR)
Using ERR Items
The Small Benefit Exemption (SBE) – Examples
Frequently Asked Questions (from Revenue)
Frequently Asked Questions
Payroll Concepts
Tax Bases
Statutory Deductions and Contributions
PAYE
USC
PRSI
Leave Pay
Bike to Work
Week 53
Travel Passes
Salary Sacrifice
Employee Use of a Company Vehicle
Bulk Actions
Import New / Additional Employees
Employee Actions (Bulk Terminations)
Bulk Finalise and Review Payslips
Create / Add RPNs
Excel Import for Employee Details
Excel Import for Take-On Balances (pre-2019)
Bulk Add Once-off Payslips
Bulk Inputs
Custom Bulk Inputs
Frequently Asked Questions
Why can’t I select the date I want for bulk payslip inputs?
Bulk Leave Management
Capturing Leave in Bulk via Excel Imports
TWSS Reconciliation Adjustments
Submissions to Revenue
Reports
Employee Basic Info
Leave and Leave Days Report
Leave Requests
Transaction History Report
Variance Report
Leave Expiry Report
Balances – Loans and Savings
Leave Liabilities
Payslips
Security
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Automatic Logout Settings
Support Access
Accounting
Xero
QuickBooks Online
Advanced Options
Accounting Splits
Using Xero Tracking Categories
Integrating Accounting Splits
Posting to Separate Entities
Troubleshooting Common Xero Errors
Frequently Asked Questions
Why should I re-authenticate my connection?
Why has my employee’s information been posted to the wrong account?
Can I setup accounting splits and use Xero tracking categories?
Do I need 2-Factor Authentication to use the Xero Integration?
Time and Attendance
Generic CSV Clocking File Specification
Clocking Imports
Leave Management
Active Entitlement Policies (company defaults)
Custom Leave Types
Company-Wide Leave Settings
Employee-Specific Leave Management
Leave Take-On Balances
Recording Leave
Public Holiday List: Ireland
Leave Adjustments
Deleting Leave
Leave on Any Day
Self-Service Admin
General Setup
Enabling Self-Service
Self-Service General Settings
Requests
Leave Requests
Info Update Requests
Claim Requests
Approval Structure Setup
Actioning Employee Requests
Approval Override
Email Payslips
Frequently Asked Questions
Can I enable Self-Service for all my employees automatically?
Employee Self-Service
Payslips
Tax Certificates
Requests
Info Update Requests
Leave Requests
Claim Requests
Billing
Switching to Paid
Billing Details
Billing Method
View Statements or Invoices
Value Added Tax (VAT) Rates
Frequently Asked Questions
How do I change my invoice date?
Freeze Warnings, Freezes and Unfreezing Your Account
Archives
Leave Version 1 (Old Leave System)
Payroll Pre-2019
Monthly Submissions (pre-2019)
Tax Bases (pre-2019)
If I sign up with SimplePay after the start of the tax year, can I still use it for my Revenue documents? (pre-2019)
USC (pre-2019)
PRSI (pre-2019)
PAYE (pre-2019)
Add Employees (pre-2019)
Email Tax Certificates (pre-2019)
Bulk Inputs (pre-2019)
P45 (Cessation Certificate) (pre-2019)
Basic Info (pre-2019)
Take-On Balances (pre-2019)
Troubleshooting
I am having trouble with a bulk upload
I am having trouble logging in
I do not see my payslip(s) when logging in
I see incorrect / incomplete / no information when logging in
I am not receiving SimplePay emails
I am unable to action leave requests
My RPN information is not updating
How do I change an Employment ID?
Multiple Employment on ROS
Authorization certificates and sub-user certificate error messages
Other Frequently Asked Questions
How do I download SimplePay?
How do I back up my information?
Is there a SimplePay app?
Does SimplePay have a blog?
Can you integrate with other systems?
Do I have a contract or agreement with SimplePay?
Is my data safe with SimplePay?
Does SimplePay have a sandbox for testing the API?
How do I delete/close my account?
How much space does SimplePay make available to me?
Support
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Billing
Frequently Asked Questions
Frequently Asked Questions
The links below cover the most frequently asked questions related to the Billing section:
Table of contents
How do I change my invoice date?
