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Payroll Help
Frequently Asked Questions
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    • Home
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      • Managing Companies
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        • Frequently Asked Questions
          • Why am I receiving this email?
          • Why is my leave expiring?
          • Who do I contact about my leave expiry?
      • Frequently Asked Questions
        • Why can’t I add a company?
        • Is there a quicker way to find employees on SimplePay?
        • Can I transfer a company to a different profile?
    • Payroll Setup
      • Company Setup
        • Split Pay for Custom Leave Types into Separate Accounts
        • Payslip Settings
        • Employer Details
        • Employer Filing Details
        • EFT Settings
        • Pay Frequencies
        • Authorisation Certificates
        • Beneficiaries
        • Pay Points
        • Job Grades
        • Custom Items
        • Formulas
        • Templates
      • Employee Setup
        • Add Employees
        • Basic Info
        • Custom Employee Fields
        • Regular Hours
        • RPN Information
        • Take-On Balances
        • Tax Information (pre-2019)
      • Frequently Asked Questions
        • How do I delete an employee?
        • Can I have weekly and monthly paid employees in one company?
        • How do I transfer employees from an old company to a new company?
        • Why can’t I capture take-on balances for an employee? (pre-2019)
        • Can I use an employee PPSN more than once?
    • Account Dashboard
    • Partners
      • Managing Client Accounts
      • Managing Partner Companies
      • Managing Users
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    • Feature Labels
    • Payroll Processing
      • Payslip Basics
      • Entering Employee Hours
      • Notes
      • Pay Runs
      • Add a Payslip
      • System Items
        • Employment Wage Subsidy Scheme
          • EWSS System Navigation
          • EWSS – Normal
          • EWSS – Public Health Restrictions
        • Savings
        • COVID-19 Employer Refund Scheme
        • Temporary COVID-19 Wage Subsidy Scheme
        • Medical Insurance
        • Pension
        • Employer Loans
        • Termination Lump Sums
        • Illness Benefit
        • Annual Bonus
        • Leave Paid Out
        • Bike to Work – Salary Sacrifice
        • Permanent Health Insurance
        • Travel Passes – Salary Sacrifice
      • Service Periods
        • Ending an Employee’s Service
        • Payments on or after termination
      • Weekly Tax Calendar
      • Additional Topics
        • Exclusion Orders
        • Changing Payslip Dates
      • Frequently Asked Questions
        • How does the pro-rata calculation work
        • How do I capture daily paid employees?
        • Why can’t I finalise my payslip?
        • How do I roll over to next pay period or tax year?
        • Can I split a pay run according to payment date?
        • How can I see when I need to pay employees?
        • Why can’t I remove an Employer Loan from a payslip until the balance is settled?
        • My employee repaid their loan outside of payroll. How do I record this so that I can remove the Employer Loan?
        • Why can’t I remove Savings from the payslip until the balance is paid out?
        • I paid out my employee's savings outside of payroll. How do I indicate this on SimplePay so that I can remove the Savings item?
      • Goal Seek
      • Enhanced Reporting Requirements (ERR)
        • Using ERR Items
        • The Small Benefit Exemption (SBE) – Examples
        • Frequently Asked Questions (from Revenue)
        • Frequently Asked Questions
          • Can I have multiple Remote Working Daily Allowance rates?
          • Should I include zero-value ERR items in my submission?
          • Have my certificates been changed (or updated) for ERR?
          • Are there restrictions on agent certificates?
          • Should I maintain records of ERR items?
    • Payroll Concepts
      • Tax Bases
      • Statutory Deductions and Contributions
        • PAYE
        • USC
        • PRSI
      • Leave Pay
      • Bike to Work
      • Week 53
      • Travel Passes
      • Salary Sacrifice
      • Employee Use of a Company Vehicle
    • Bulk Actions
      • Import New/Additional Employees
      • Employee Actions (Bulk Terminations)
      • Bulk Finalise and Review Payslips
      • Create / Add RPNs
      • Excel Import for Employee Details
      • Excel Import for Take-On Balances (pre-2019)
      • Bulk Add Once-off Payslips
      • Bulk Inputs
      • Custom Bulk Inputs
      • Frequently Asked Questions
        • Why can’t I select the date I want for bulk payslip inputs?
      • Bulk Leave Management
      • Capturing Leave in Bulk via Excel Imports
      • TWSS Reconciliation Adjustments
    • Submissions to Revenue
    • Reports
      • Employee Basic Info
      • Leave and Leave Days Report
      • Leave Requests
      • Transaction History Report
      • Variance Report
      • Leave Expiry Report
      • Balances – Loans and Savings
      • Leave Liabilities
      • Payslips
      • Custom Reports
    • Security
      • 2-Factor Authentication
      • Automatic Logout Settings
      • Support Access
    • Accounting
      • Xero
      • QuickBooks Online
      • Advanced Options
        • Accounting Splits
        • Using Xero Tracking Categories
        • Integrating Accounting Splits
        • Posting to Separate Entities
      • Troubleshooting Common Xero Errors
      • Frequently Asked Questions
        • Why should I re-authenticate my connection?
        • Why has my employee’s information been posted to the wrong account?
        • Can I setup accounting splits and use Xero tracking categories?
        • Do I need 2-Factor Authentication to use the Xero Integration?
    • Time and Attendance
      • Generic CSV Clocking File Specification
      • Clocking Imports
    • Leave Management
      • Active Entitlement Policies (company defaults)
      • Custom Leave Types
      • Company-Wide Leave Settings
      • Employee-Specific Leave Management
      • Leave Take-On Balances
      • Recording Leave
        • Public Holiday List: Ireland
      • Leave Adjustments
      • Deleting Leave
      • Leave on Any Day
    • Self-Service Admin
      • General Setup
        • Enabling Self-Service
        • Self-Service General Settings
      • Requests
        • Leave Requests
        • Info Update Requests
        • Claim Requests
        • Approval Structure Setup
        • Actioning Employee Requests
        • Approval Override
      • Email Payslips
      • Frequently Asked Questions
        • Can I enable Self-Service for all my employees automatically?
        • Why am I getting an error saying that options have been removed when approving a claim?
    • Employee Self-Service
      • Payslips
      • Tax Certificates
      • Requests
        • Info Update Requests
        • Leave Requests
          • Upload Supporting Documents to Leave Requests
        • Claim Requests
    • Billing
      • Switching to Paid
      • Billing Details
      • Billing Method
      • View Statements or Invoices
      • Value Added Tax (VAT) Rates
      • Frequently Asked Questions
        • How do I change my invoice date?
      • Freeze Warnings, Freezes and Unfreezing Your Account
    • Archives
      • Leave Version 1 (Old Leave System)
      • Payroll Pre-2019
        • Monthly Submissions (pre-2019)
        • Tax Bases (pre-2019)
        • If I sign up with SimplePay after the start of the tax year, can I still use it for my Revenue documents? (pre-2019)
        • USC (pre-2019)
        • PRSI (pre-2019)
        • PAYE (pre-2019)
        • I am having trouble with a bulk upload (pre-2019)
        • Add Employees (pre-2019)
        • Email Tax Certificates (pre-2019)
        • Bulk Inputs (pre-2019)
        • P45 (Cessation Certificate) (pre-2019)
        • Basic Info (pre-2019)
        • Take-On Balances (pre-2019)
    • Troubleshooting
      • I am having trouble with a bulk upload
      • I am having trouble logging in
      • I do not see my payslip(s) when logging in
      • I see incorrect / incomplete / no information when logging in
      • I am not receiving SimplePay emails
      • I am unable to action leave requests
      • My RPN information is not updating
      • How do I change an Employment ID?
      • Multiple Employment on ROS
      • Authorization certificates and sub-user certificate error messages
    • Other Frequently Asked Questions
      • How do I download SimplePay?
      • How do I back up my information?
      • Is there a SimplePay app?
      • Does SimplePay have a blog?
      • Can you integrate with other systems?
      • Do I have a contract or agreement with SimplePay?
      • Is my data safe with SimplePay?
      • Does SimplePay have a sandbox for testing the API?
      • How do I delete/close my account?
      • How much space does SimplePay make available to me?

    Frequently Asked Questions

    The links below cover the most frequently asked questions related to the Self-Service Admin section:

    • Can I enable Self-Service for all my employees automatically?
    • Why am I getting an error saying that options have been removed when approving a claim?
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